Due to COVID-19 please allow us 3-7 business days to process your order.

FAQ

Due to COVID-19, please allow up to 5 business days for your order to process and 10 business days if you ordered on a launch day.

 

I never received an email confirmation, did my order go through?

-Most likely your email was entered incorrectly. Please email me at hello@cristinacapronfitness.com with the name the order was placed under and I will do my best to find it and update your email address.

 

This product doesn't suit me, can I return it?

-Unfortunately, we do not accept returns or exchanges so please keep this in mind before purchasing!

 

My package never arrived and it says it was delivered.

- Sometimes USPS marks packages as delivered prematurely. Please give it a couple business days to see if your package shows up. If it still doesn't, email me at hello@cristinacapronfitness.com and I will file a claim for you.

 

I entered the wrong shipping address at checkout, how can I change it?

-Please email me ASAP at hello@cristinacapronfitness.com with your order number and the correct shipping address and I will do my best to adjust it before it has shipped. Please triple check before checking out because I am not always able to get your address adjusted in time.

 

My product has arrived damaged, can I exchange it for another?

-Don't worry about sending it back, email me at hello@cristinacapronfitness.com with photos of the damage and I will have another shipped out!

 

My tracking isn't updating, where is my package?

- Email me at hello@cristinacapronfitness.com and I will help you locate your package.

 

Why has the price of bands increased?

-We recently began manufacturing reusable bags for each band to save on plastic waste but it comes at a cost so we greatly appreciate your continued support as we take this progressive step!

 

Is there a warranty on bands?

-Unfortunately since these are workout equipment and put under stress during each use, we are not able to replace items that are beginning to wear. 

 

How do I wash my bands?

-We do not recommend putting them in the washing machine to ensure their longevity. Try removing stains with a damp cloth first but if you must use a washing machine, wash them on cold and DO NOT place them in the dryer, let them air dry.